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Big changes are coming in 2021!

A new era is coming this year 2021 for all Netz0 customers. We are upgrading several parts of our infrastructure, platforms, and systems, which also includes several sections in our website.

As part of this transition, we are moving to a new customer platform. This involves massive number of changes not only to our website but also to your Netz0 account and how services are managed online. We are planning on simplifying all features and services, including billing, payments, and support.

To achieve the upgrades, we are planning on slowly replacing parts of old functionality first. As priority we like to replicate some of the basic functionality, this means that some features could be permanently removed, while others will come back at some point based on the priority and requests of our users.

As phase one we have now introduced the new forum community that allows everyone to ask questions and help for free. Do you need help with your website? Some coding? Maybe a bit of security! No problem, just join our community and start posting questions.

Today we have also replaced the news and announcements page and integrated it directly to the blog section. This allows us to have better communication by posting all news and announcements in a single place. As opposed to two different pages you can now just go to our blog and read everything in a unified place. For now, we have only migrated the old news articles but plan to post all future news here.

We are also upgrading the knowledgebase section. As today you can browse help articles in a better readable format more friendly for mobile devices and we have also improved the search functionality. Please be patient as bring some old functionality back.

The next phase will be the unification of the help section with a better ticket system that is simpler and faster for users. We love supporting our customers and want this process to be quicker while you contact us for technical support.

Eventually we plan to also launch the new status page for services and server maintenance schedules.

The finals steps are bringing a new billing and invoice system as well services management section which also brings a simplified ordering system.

This new section is now your page for updates about changes regarding products, our websites, and services with Netz0. We expect modifications to come in gradually to avoid any drastic interface changes. Feel free to comment or contact us if you have any questions, feedbacks, or suggestions. 

We hope you like the new changes that make everything cleaner and easier to browse!

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