Technical support covers all inquiries and doubts about the use of products supplied by Netz0 as part of a service.
This includes but is not limited to:
- Questions about how to use a certain task or supplied functionality
- Best practices and tips for successfully integrating your applications
- Diagnostics of problems in operating system features
- Problems with the provided tools, control panels or consoles
- Incidents reported by our technical personnel or monitoring systems
- Certain third-party applications such as web servers, operating systems, email, databases and configurations
- Diagnostics of problems with the use of available programming consoles or systems API
- Bug reporting
Not included with support:
- Development or code programming
- Debugging of errors or diagnostics in custom software
- Runtime configuration or system management tasks
- Technological Advisory or custom IT consulting
Please refer to what type of support level and access your product or service includes. Administration & configuration tasks can be contracted with a corresponding system management package both for dedicated, custom servers or cloud. Technological advice or IT consulting is available with a Personal Account Manager (PAM).