Root Cause: This connectivity problem stems from a recent migration that impacts how remote authentication is processed. Our engineers are actively working on resolving this issue. Please note that email delivery remains fully operational; messages sent to your accounts are being received as normal. The difficulty is limited to the client-side connection process for some users. Temporary Solution: We recommend using the webmail portal to access all email functions until we have deployed a full resolution. Resolution: The issue is now fixed. Please open a support ticket if you still experience any issues.
We will be performing a scheduled upgrade and migration of our email service. During this scheduled maintenance window, access to your email may be temporarily interrupted while accounts and mailbox data are transferred. Incoming messages may also experience temporary delays during the transition. No email is expected to be lost. This was originally scheduled for September 7. It was now moved to September 11.
Sep 11, 2026 01:00 - Sep 16, 2026 17:00 UTC
Expected impact: None anticipated We will be performing scheduled maintenance to upgrade our authoritative DNS infrastructure. As part of this work, we are replacing our DNS servers with new, modern systems to improve reliability, performance, and security for all hosted domains. This upgrade is being carried out one server at a time, with the rest of our DNS network remaining fully online throughout. Because of this, we do not expect any disruption to your domains, websites, or email during the maintenance window. In the unlikely event of an issue, you may notice brief, intermittent delays in DNS resolution. Any such effect would be temporary and resolve automatically. No action is required on your part. We will update this notice once the maintenance is complete. Thank you for your patience as we continue to invest in a faster, more resilient platform.
Jul 01, 2026 16:00 - Jul 02, 2026 04:00 UTC