We are currently investigating a system issue impacting payments and order processing. Please bear with us as we work to resolve this. Further updates will be provided as more information becomes available. We appreciate your understanding and cooperation during this time.

Thank you for your patience.

UPDATE: 1:09 PM
We have identified the issue and a fix is being implemented.

UPDATE: July 19 - 2:35 AM
While we addressed the initial problem, we discovered major issues regarding the billing system that were caused by the migrations done on July 14. As such, we have temporary suspended billing and new orders as a safe measure to avoid any potentials issues on customers accounts. No services will be suspended for non billing or late invoices, and any renewals can be placed by opening a ticket from your account.

We expect to have the system working again by the next 24 hours, as it requires extensive testing before putting back live. This only affects payments and new orders, and all other services and account functions are working.

UPDATE: July 22 - 11:10 AM
Our team has worked all weekend on the issue. We decided to change a big part of the core platform in the billing system to avoid potentially similar issues in the future when servers and platforms are upgraded between major versions. As such, we have not only fixed several problems but improved the security and performance while handling renewals and orders. Instead of patching the initially reported issue, we implemented entirely new code in our development environment. Our initial target release is for later today if all tests pass as expected. Renewals will be working again at this stage. Please stay tuned for updates.

UPDATE : July 24 - 5:33 PM
Our testing has passed successfully. We are rolling our new code into production. We expect to have the renewal order system up and working again in a few more hours.

UPDATE: July 25 - 8:40 PM
We discovered some additional issues on deployment in our network automation system that caused further delay. The issues are now resolved, and we expect a full implementation by 10:00 PM. After this time, we plan to enable the order and payment system on all accounts.

RESOLVED:
This issue is now considered as fixed. If you notice any issues in your account, please open a support ticket for assistance.