Netz0 is a brand of Netz Inc. ("Netz0", "we", "us"). This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to netz0.com, the Netz0 customer area, our applications, community forum, blog, and all free and paid services we provide — whether you are a paying customer, a trial user, or a visitor with a registered account.
We built Netz0 to be self-contained. Our website and applications do not load third-party analytics, advertising trackers, external fonts, third-party CDNs, or embedded services from other companies. With the narrow exception described in Section 5 (payment processing), your data stays on infrastructure we own and operate.
If anything in this policy is unclear, contact us at legal@netz0.com.
The short version
The full policy below is the one that counts, but here is what it says, in plain words:
- We collect what we need to bill you and run your services: name, email, billing address, IP, and nothing we don't.
- Everything runs on hardware we own. Analytics, email, fonts, CAPTCHA, and fraud screening are self-hosted.
- Exactly two outside companies ever receive your data: Stripe and PayPal, when you pay them. That's the list.
- We don't sell your data, and we don't use it for advertising.
- Marketing email is off by default. You opt in, and one click opts you out.
- We keep data for defined periods, published below, and delete it when time is up.
- Full card numbers never touch our servers.
- If we're breached, we tell you.
If that sounds different from most privacy policies you've read, that's because most companies can't write it. The details follow.
1. Who we are
Netz Inc., doing business as Netz0, is a corporation incorporated in Florida, United States. Our postal address is 1110 Brickell Ave #400K-51, Miami, FL 33131, United States. Netz Inc. is the data controller for personal information collected through our website and services, except where we act as a processor on behalf of our customers (see Section 12).
2. Information we collect
Information you provide to us. When you create an account, sign up for a trial, or purchase a service, we collect your full name, email address, billing address, and, where applicable, your company name and phone number. You may optionally provide a VAT or tax ID if you want it displayed on your invoices. When you contact support, we receive the contents of your tickets, chats, emails, or calls. When you post on our community forum or blog comments, we receive the content you choose to publish.
Information collected automatically. When you use our website or services, our servers automatically log your IP address, browser user agent, and access timestamps. For logged-in users, we may record in-app session flows to diagnose bugs and improve the product; this is off by default and can be disabled at any time in your account settings.
Identity verification (rare, manual, and discussed with you first). For a very small number of high-value orders where we suspect payment fraud, we may ask for photographic proof of identity or partial card imagery before activating a service, or verify your details by phone. This is never automatic: it happens only after we contact you directly. Verification material is used solely to confirm your identity, is stored encrypted with access restricted to authorized personnel, and is deleted within 180 days of verification (or immediately if the order is declined).
Fraud screening. Some orders are screened for fraud risk using databases and tooling hosted entirely on our own infrastructure. No order data is transmitted to external fraud-detection services.
What we do not collect. We do not want, and ask that you do not send us, sensitive personal information such as health data, racial or ethnic origin, political opinions, or religious beliefs. Full payment card numbers never touch our servers (see Section 6).
3. How we use your information
We use personal information to:
- Provide, operate, and bill the services you purchase (legal basis: performance of a contract)
- Create and manage your account, authenticate logins, and remember your preferences (contract)
- Provide customer and technical support (contract)
- Send transactional messages about your account, orders, invoices, and service status (contract)
- Detect and prevent fraud, abuse, and security incidents (legitimate interest)
- Comply with tax, accounting, sanctions, and other legal obligations (legal obligation)
- Send newsletters and marketing communications, only if you have opted in (consent, withdrawable at any time)
- Diagnose bugs and improve our products, using session flow recording only where enabled (legitimate interest; disable anytime in your account)
We do not sell personal information. We do not use your information for third-party advertising. We do not profile you for purposes unrelated to providing and securing our services.
4. Cookies and analytics
All cookies on netz0.com and in our applications are first-party — set by us, readable only by us. We use them for login session management, security (including our self-hosted challenge for bot mitigation), and preferences such as your language.
Our analytics are self-hosted on our own servers. Analytics data (browser type, operating system, approximate geography, page navigation) is collected in aggregate and never leaves our infrastructure. We do not use Google Analytics or any third-party analytics, advertising, or tracking service, and no tracking pixels or third-party scripts load on our pages.
Session and security cookies are strictly necessary for the site and customer area to function; if you block them, logged-in features will not work.
5. When we share information
We share personal information with exactly two categories of recipients in the ordinary course of business:
Payment processors. When you pay by card or PayPal, your payment details go directly to Stripe or PayPal to process the transaction. See Section 6.
Legal and safety. We may disclose personal information where required by law, court order, or valid legal process; to enforce our legal rights or Terms of Service; to protect the rights, safety, or property of Netz0, our customers, or the public; or as part of a merger, acquisition, reorganization, or sale of assets, in which case we will require the recipient to honor this policy.
That is the complete list. We do not share your data with advertisers, data brokers, analytics companies, or external fraud-detection services. Our email systems (transactional and newsletter) are self-hosted; your email address is not given to a third-party mail provider. Fraud screening runs on our own infrastructure. Our services run on hardware we own in leased datacenter space, not on third-party cloud accounts.
Service providers acting on our behalf are contractually limited to using your information only to deliver the service we hired them for.
6. Payment information
Full payment card data is never stored on Netz0 systems. Card details are transmitted encrypted directly to our PCI DSS–compliant payment processors. We retain only the last four digits of the card number, the expiration date, and the card type, so you can identify your payment method and we can service your account. Wire transfers are handled manually on request. If we introduce cryptocurrency payments (for account credit top-ups), transactions will be recorded on the relevant public blockchain by its nature; we will update this policy with details before launch.
7. Data retention
We keep personal information only as long as needed for the purposes described above, then delete or anonymize it. Our standard retention schedule:
| Data | Retention |
|---|---|
| Account and profile data | Life of the account, then deleted within 180 days of account closure (aligned with the longest payment dispute window), except as noted below |
| Invoices, transactions, and accounting records | Up to 7 years, as required by applicable tax and accounting law; stored in a separate, encrypted accounting system |
| Server and access logs (IP, user agent) | 12 months for most logs; certain security-related logs up to 24 months |
| Support tickets | Life of the account, so you can access your full support history at any time; removed when your account data is deleted |
| Identity verification material | Deleted within 180 days of verification |
| Fraud and abuse records | Up to 5 years where fraudulent or illegal activity was identified, to support investigations and prevent recurrence |
| Newsletter subscription data | Until you unsubscribe |
Where law requires us to keep records longer (for example, financial records or records relevant to an ongoing legal matter), we retain only what the law requires, for only as long as it requires.
8. Where your data is stored — international transfers
Your data is stored and processed in the United States, on servers owned and operated by Netz Inc. If you access our services from the European Economic Area, the United Kingdom, or Switzerland, your personal information is transferred to the United States.
We are pursuing certification under the EU-U.S. Data Privacy Framework. Until certification is complete, we protect transferred data through the technical and organizational safeguards described in this policy and honor the data subject rights described in Section 9 for all users, regardless of location.
9. Your rights and how to exercise them
You can, at any time:
- Access and update your personal information directly in the Customer Area
- Export your data — invoices, transactions, and other records are exportable from your account today, and a unified account data export is planned
- Request deletion of your account and personal information, subject to the legal retention requirements in Section 7
- Object to or restrict certain processing, and withdraw consent for anything based on consent (such as marketing) without affecting your service
- Opt out of marketing in one click via the unsubscribe link in any newsletter, or in your account settings
If you are in the EEA, UK, or a jurisdiction with similar laws, these correspond to your statutory rights of access, rectification, erasure, restriction, portability, and objection, and you also have the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email legal@netz0.com — whether or not you have an account. Existing customers may also open a support ticket from their account. We will verify your identity before acting on a request (for account holders, verification through your account login is usually sufficient) and will only act on requests concerning your own personal information. We respond to requests within the timeframe required by applicable law, and in any case within 30 days.
10. Marketing communications
Marketing is off by default. We send newsletters and promotional messages only to people who have explicitly opted in — via double opt-in confirmation for newsletter signups, or via the marketing preference in your account settings. Transactional messages (invoices, service notifications, security alerts) are sent to all account holders because they are necessary to provide the service. We may occasionally contact you by phone or postal mail for account verification or fraud-prevention purposes; this is not marketing and is not affected by your marketing preferences.
11. Security
We take the security of your information seriously, and we design for it rather than bolt it on:
- All connections to our website and services are encrypted with TLS, enforced via HSTS — unencrypted connections are not possible
- Personal information is encrypted at rest
- Account access supports multi-factor authentication, including hardware security keys (FIDO2/YubiKey) and one-time codes, plus optional IP restrictions
- Backups are encrypted client-side before transmission; encryption keys are never stored on backup servers
- Administrative access to customer accounts (staff impersonation for support) is restricted and requires separate administrative authentication
- Internal systems housing personal information use restricted, authenticated access
You play a role too: keep your password and MFA credentials private, notify us promptly if you believe your account is compromised, and remember that anything you post on our public forum or blog comments is public.
Security researchers and anyone wishing to report a vulnerability can contact soc@netz0.com; PGP encryption is available for sensitive reports.
No system is invulnerable, and we cannot guarantee that security measures will defeat every threat. If we discover a breach of security resulting in unauthorized access to your personal information, we will notify affected users and, where required, regulators without undue delay. In limited cases we may briefly delay individual notification while we close the vulnerability, if immediate notice would increase the risk to affected users, or where law enforcement requests a delay.
12. Personal information belonging to our customers' users
If you are not a Netz0 customer but your personal information is hosted on, transmitted through, or processed by a Netz0 service — for example, because a website you use is hosted with us — then our customer, not Netz0, decides why and how that data is processed. In those situations we act as a service provider (processor) and will not access, review, share, or use that data except as instructed by our customer under our agreement with them, or as required by law. For information about how your data is handled, please refer to the privacy policy of the relevant Netz0 customer. Our customers remain responsible for complying with data protection laws applicable to the data they collect and process.
13. Unmanaged services
For self-managed servers and virtual environments, customers control their own systems and Netz0 has no access to the data stored on them. Customers are solely responsible for securing their environments and for complying with privacy laws applicable to any personal information they collect, store, or transmit using those services. Netz0 is not liable for a customer's failure to safeguard personal information on self-managed systems.
14. Age requirement
Our services are intended for adults. You must be of legal age to enter into a contract in your jurisdiction (18 in most of the United States) to create an account or purchase services. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal information, contact legal@netz0.com and we will investigate and delete it where appropriate.
15. Links to other sites
Our website and blog may link to external sites. We are not responsible for their content or privacy practices; review their privacy policies before providing them any information.
16. Changes to this policy
We may update this policy from time to time. The current version is always available at /legal/privacy-policy, with the effective date shown at the top. If we make a material change that reduces the protection of your personal information, we will notify account holders by email before the change takes effect and give you the opportunity to object or close your account. Continued use of our services after the effective date of a revised policy constitutes acceptance of the revision.
17. Contact us
Questions, concerns, or complaints about this policy or our privacy practices:
Privacy questions and data requests: legal@netz0.com (please include "Privacy Policy" in the subject line)
Security vulnerability reports: soc@netz0.com (PGP available)
Postal mail: Netz Inc., 1110 Brickell Ave #400K-51, Miami, FL 33131, United States
Existing customers: may also open a support ticket from their account
If you believe we have not handled your personal information in accordance with this policy, contact us and we will investigate and respond promptly.