This Acceptable Use Policy ("AUP") is incorporated into the Netz0 Terms of Service and applies to every Netz0 service — managed or unmanaged, paid or free — and to everyone who uses them, including your users and the end-users of resellers. You are responsible for all use of your services.
This policy is about behavior, not software — and not viewpoints. We don't prohibit tools; we prohibit what is unlawful, what harms others, or what damages the operation of our infrastructure and the internet around it. The list below is illustrative, not exhaustive: conduct that is unlawful or causes such harm is prohibited whether or not it is named here, and Netz0 is the final arbiter of what constitutes a violation of this policy.
1. Lawful Use
Services must be used in compliance with United States federal, state, and local law. You may not use them to store, transmit, or distribute material you have no right to use — including infringement of copyright, trademark, trade secret, or other proprietary rights. You are additionally responsible for complying with the laws that apply to you and your activities in the jurisdictions where you operate; that compliance is your obligation, and Netz0 does not enforce foreign law against content that is lawful in the United States.
Adult content is permitted provided it is legal, you own or hold the rights to the content, and it complies with all applicable laws. Content involving minors in any sexual context is absolutely prohibited, will result in immediate termination, and will be reported to the appropriate authorities.
2. Content and Free Expression
Netz0 is a hosting provider, not a publisher. Customers are responsible for their content; Netz0 does not review it in advance and hosting it implies no endorsement.
As a matter of policy, Netz0 aligns its content decisions with First Amendment principles: we act against unlawful content and conduct, not against content because it is offensive, unpopular, controversial, or disagreeable. Complaints that lawful content is offensive — on grounds of viewpoint, opinion, politics, or religion — are not, by themselves, grounds for removal, and we will not act as a moral arbiter of what our customers publish.
This is a commitment about lawful speech, not a shield for unlawful conduct. It does not protect, among other things: content unlawful under US law; true threats and incitement to imminent lawless action; child sexual abuse material (Section 1); harassment campaigns and doxxing that violate law; material subject to a valid court order; or infringement subject to a valid takedown notice under the DMCA. Where the law compels action, we comply — and nothing more.
Nothing in this section obligates Netz0 to host any particular content. Netz0 is a private service and retains discretion to refuse, restrict, or discontinue service. This section describes how we exercise that discretion: against unlawful conduct and harm — not as a moral police, and not against viewpoints.
3. Prohibited Conduct
You may not use Netz0 services to:
- Attack, disrupt, or degrade any system, network, or user — including denial-of-service attacks, flooding, mail bombing, amplification attacks, or deliberate resource exhaustion.
- Access or attempt to access systems, networks, accounts, or data without authorization, or probe, scan, or test the security of systems you do not own or lack written permission to test.
- Operate services that allow third parties to anonymously relay or launder traffic — including open mail relays, open DNS resolvers, and open proxies. Private, authenticated use of VPNs and similar tools for your own traffic is not prohibited.
- Distribute malware; operate phishing sites or campaigns; run botnet command-and-control; host or distribute stolen data or credentials.
- Forge or manipulate message headers, network packet headers, or other identifiers to disguise origin.
- Engage in fraud or deceptive practices of any kind.
- Circumvent, or attempt to circumvent, plan limits, metering, or technical restrictions of the services.
4. Email and Anti-Spam
Netz0 maintains a zero-spam policy across its network and IP space.
4.1 Bulk email (sending beyond the ordinary person-to-person use of email; mail within your own domain is exempt) is permitted only under all of the following conditions:
- Consent, individually and personally given. A mailing list is valid only if each recipient personally subscribed and confirmed their subscription (confirmed opt-in). Consent asserted on a recipient's behalf by the customer does not count. Lists collected offline or in writing may be sent a single confirmation message only, and only with prior approval by Netz0 staff.
- No purchased, rented, harvested, or third-party lists, under any circumstances.
- Working one-click unsubscribe in every message, honored promptly.
- Bounce hygiene: addresses that hard-bounce must be removed from all future sendings.
- Honest identity: accurate headers, and a sender address on the domain your recipients subscribed to. Concealing or misrepresenting the origin of a mailing is prohibited.
- Approved tooling: bulk sendings must use software designed for mailing (provided with many plans, or your own with prior Netz0 approval), not conventional mail clients.
- Legal compliance: commercial email must comply with the CAN-SPAM Act and equivalent laws applicable to you and your recipients.
4.2 Volume limits (per sending, per day, per month) are defined by your plan and shown at purchase and in your account. Netz0 may limit or defer sendings on shared platforms at its discretion to protect deliverability for all customers.
4.3 You are responsible for all mail from your services, including mail sent through compromised accounts or by your users. If your service, domain, or IP attracts spam complaints or is listed on blocklists, Netz0 may suspend sending pending investigation; repeated or intentional incidents may result in termination. Netz0 is the sole arbiter of what constitutes spam or excessive sending.
Full details, examples, and guidance: our Mailing Rules at netz0.com/help/mailing-rules.
5. Resellers
If you resell Netz0 services, you must impose terms on your end-users at least as protective as this AUP, and you are fully responsible for your end-users' compliance. Violations by an end-user are enforceable against your account, as detailed in the Reseller Schedule.
6. Security Incidents
If you believe your account or service has been compromised, notify us immediately. Compromise does not excuse abuse originating from your services, but prompt, cooperative handling weighs in your favor in enforcement decisions.
7. Enforcement
When Netz0 becomes aware of a suspected violation, we will investigate. During an investigation we may restrict or suspend the affected service to prevent further harm. Depending on severity and history, outcomes range from a warning, to removal of the offending content or capability, to suspension, to termination of the account without refund (per the Terms of Service). Violations involving criminal conduct will be reported to law enforcement. Where practical and safe, we will notify you and give you a chance to remedy the issue; for severe or ongoing harm, we act first.
8. Reporting Abuse
To report abuse originating from a Netz0 service: abuse@netz0.com. Include timestamps, logs, or evidence where available. We investigate all credible reports.