Netz0 (Netz Inc.) respects intellectual property rights and responds to copyright infringement notices under the Digital Millennium Copyright Act, 17 U.S.C. § 512. This page describes how to send a notice, how our customers can respond, and our repeat-infringer policy. This process exists because the law requires it; consistent with our Acceptable Use Policy, we act on valid legal process — and nothing more.
1. Designated Agent
Notices of claimed infringement must be sent to our designated agent, registered with the U.S. Copyright Office:
DMCA Designated Agent, Netz Inc.
Email: legal@netz0.com
Postal: Netz Inc., 1110 Brickell Ave #400K-51, Miami, FL 33131, United States
2. Filing a Notice (Takedown)
To be valid under 17 U.S.C. § 512(c)(3), your notice must include:
- Identification of the copyrighted work claimed to be infringed (or a representative list, for multiple works);
- Identification of the allegedly infringing material and its location — specific URLs, precise enough for us to find it;
- Your name, postal address, telephone number, and email address;
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf;
- Your physical or electronic signature.
Incomplete notices may not be actionable. Every notice goes through the following process:
- Receipt and customer notification. We acknowledge the notice and immediately provide the affected customer a copy. Customers frequently resolve claims at this stage — by removing the material voluntarily or identifying defects in the claim. Input the customer provides during review may inform our validity determination; the formal counter-notice process (Section 3) applies after removal.
- Validity review. We review the notice against the requirements above, ordinarily within three (3) business days of receipt. Where appropriate, we may contact the claimant to verify their identity, authorization, or the details of the claim. Notices whose provided contact information is false or non-functional are invalid — working contact information is a statutory requirement — and will be rejected, as will notices that are incomplete, fail to identify specific material, or are facially defective. Claimants are reminded that the law requires them to consider fair use and authorized use before filing (see the misrepresentation warning below).
- Action on valid notices. On platforms Netz0 administers, we remove or disable access to the specifically identified material within two (2) business days of our validity determination — ordinarily within five (5) business days of receipt of the notice in total — and confirm to both parties. On environments Netz0 does not administer (such as unmanaged servers), the customer must remove or disable access to the identified material within forty-eight (48) hours of our validity determination; if it remains accessible after that period, Netz0 may disable access at the infrastructure level, which can affect the entire resource.
Action under this section is limited to the identified material and the minimum necessary scope. This process exists to comply with the law — and to ensure that only claims that actually meet the law's requirements result in removals.
Warning — misrepresentation: under 17 U.S.C. § 512(f), anyone who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, is liable for damages, including costs and attorneys' fees. Do not use this process to target lawful content you merely dislike.
3. Counter-Notice
If your material was removed and you believe the removal was mistaken or the material was misidentified, you may send a counter-notice to the designated agent including:
- Identification of the removed material and its location before removal;
- A statement, under penalty of perjury, of your good-faith belief that the material was removed as a result of mistake or misidentification;
- Your name, postal address, and telephone number;
- A statement that you consent to the jurisdiction of the federal district court for your judicial district (or, if outside the United States, the Southern District of Florida), and that you will accept service of process from the person who filed the original notice or their agent;
- Your physical or electronic signature.
Upon receiving a valid counter-notice, we will forward it to the original complainant. Unless the complainant notifies us within ten (10) business days that they have filed a court action seeking to restrain the infringement, we will restore the material within ten (10) to fourteen (14) business days of receiving the counter-notice.
4. Repeat Infringers
Netz0 maintains and enforces a repeat-infringer policy as required by 17 U.S.C. § 512(i). Customers who are the subject of repeated valid infringement notices — evaluated per account, considering the number of valid notices, counter-notice outcomes, and the customer's responsiveness — will, in appropriate circumstances, have the affected services or their account terminated. Termination under this policy follows the master Terms of Service; no refund is due for accounts terminated for repeated infringement.
5. Resellers
Where noticed material is hosted under a reseller's service, we process the notice per this policy and involve the reseller per the Reseller Schedule. Repeat-infringer accounting applies to the responsible account.