This Schedule applies to unmanaged cloud servers and dedicated-class hardware. Where this Schedule conflicts with the master Terms, this Schedule prevails for these services.
1. Responsibility Model: Unmanaged
Netz0 provides the infrastructure: the hardware, network connectivity, power, and initial provisioning. You administer everything on the machine. You are solely responsible for:
- the operating system, its configuration, updates, and security patching;
- firewalls, access control, and the security of the environment;
- all software you install and all services you run;
- the lawful operation of the server and compliance with the AUP;
- your data, including maintaining independent backups.
Netz0 has no administrative access to your environment and does not monitor, patch, or secure it. A compromised unmanaged server remains your responsibility, including abuse originating from it (per the AUP).
2. Support Boundary
Included technical support covers the infrastructure: hardware health and replacement, network connectivity, power, provisioning, and console/rescue access. Support does not cover the operating system or software inside your environment. Work inside your environment is available as IT Services, performed only with your authorization and access.
3. Hardware
Failed hardware components are replaced by Netz0. Hardware replacement restores the infrastructure; it does not restore your data or configuration — that is what your independent backups are for. Where a plan includes Netz0-provided backups, the Backup Services Schedule applies.
4. Resource Use
Network and resource allocations are defined by your plan per our Zero Overselling policy. Sustained conduct that threatens the stability or security of shared infrastructure (network, power, adjacent systems) is handled under the AUP and the master Terms' suspension provisions.