You can request the cancellation of invoices from your account under specific conditions. Unless applicable, all invoices are final and Netz0 will request the payment. Unpaid invoices for new orders can be voided if the user generated them by mistake. Invoices should be unpaid to request the cancellation and not related to a recurring product with automated billing or services already active.
You can request the cancellation of the invoice by opening a billing ticket with the invoice number. Our billing department will proceed to cancel the invoice in the next business day. You can request up to two invoice cancellations per fiscal year. Additional cancellations will apply to a five-dollar fee per cancelled invoice.
Cancellation requests include invoices for domain renewals, new orders, account credits, upgrades and any other invoices that generated a new order or pending service in the account. An invoice for a product or service already delivered, consumed or irreversible once provisioned, cannot be cancelled.
If the invoice is for a recurring product, like a hosting plan, cloud server or another service with automated billing, you must first fill the proper cancellation form for the existing product from your Netz0 account.
After filling the cancellation form, if applicable, Netz0 will void and cancel the invoice and stop any further billing. If the cancellation is entered after the product was already billed, the invoice amount will be modified to the minimum of one service month for the existing plan. All further billing will be cancelled, and termination of the service will proceed as requested on the cancellation form. To avoid this invoice, please enter the cancellation at least 21 days before the next renewal period. Cancellation requests can be opened at any time from your account and are free if the product has no open invoices generated for the next service period.
The renewal period can be consulted at anytime from the product management section under your Netz0 account or directly from the last paid invoice which includes the renewal date.