Support

How to take a screenshot for support tickets

When you encounter an issue or error, a picture can often be worth a thousand words. Taking a screenshot…

How to Upload Files to a Support Ticket

Whether you're creating a new support ticket or looking to attach additional files to an existing one,…

What is my responsibility after an abuse incident has been opened under my account?

First, do not worry. Most abuse issues can be solved quickly and even if you do not understand the security…

I received notification that an Abuse Ticket is open under my account

Abuse tickets are opened to alert customers from abusive behavior detected in our network that is coming…

What is a ticket?

A ticket is the entry of an incident or question to a certain section in Netz0, like the Sales Department…

Technical support costs

Technical assistance in Netz0 has no charge and is free for all offered products and services. As a user…

Staying updated on the status of services

In Netz0 we understand how important it is for our customers and users to be informed about any issues…

Requesting Live Chat assistance

To start a real-time chat conversation with one of our staff members all you must do is click on the…

Reporting an abuse incident

We take Internet security seriously and constantly monitor our network for malicious incidents and traffic.…

Opening a Support Ticket

Tickets are the preferred way to request help assistance. Opening a ticket with our customer care department…

Incidents covered by technical support

Technical support covers all inquiries and doubts about the use of products supplied by Netz0 as part…

How many support tickets can I open?

As many you need. There are no limits. Please open a separate ticket for each incident or single unique…