How to take a screenshot for support tickets

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When you encounter an issue or error, a picture can often be worth a thousand words. Taking a screenshot of the problem and attaching it to your support ticket can significantly aid the technical team in understanding and resolving your issue. Here's a simple guide to help you capture and share a screenshot from various operating systems.

  1. Windows OS

    2. Using Snipping Tool:

    • Press the Windows key, type "Snipping Tool," and open it.
    • Click on New.
    • Drag to select the area you want to capture.
    • Click File > Save As to save the screenshot.

    Using Keyboard Shortcuts:

    • Whole screen: Press PrtScn.
    • Active window: Press Alt + PrtScn.
    • Selective area: Press Windows + Shift + S (this captures a portion of the screen).

    Tip: Use the built-in Snip & Sketch app for additional editing and annotating options.

  2. macOS

    3. Using Keyboard Shortcuts:

    • Whole screen: Press Cmd + Shift + 3.
    • Selective area: Press Cmd + Shift + 4 and drag to select an area.
    • Specific window: After pressing Cmd + Shift + 4, press Spacebar and click on the window.

    Tip: Screenshots are saved to your desktop by default, but you can change the location in system preferences.

  3. Linux (Ubuntu)

    4. Using Keyboard Shortcuts:

    • Whole screen: Press PrtScn.
    • Active window: Press Alt + PrtScn.
    • Selective area: Press Shift + PrtScn and drag to select an area.

    Tip: Use the Screenshot application for more advanced settings, like delayed screenshots.

  4. iOS (iPhone/iPad)
    • iPhone with Face ID: Press the Side button and Volume Up button simultaneously.
    • iPhone with Home button: Press the Home button and Top (or Side) button simultaneously.
    • iPad: Press the Home button and Top (or Side) button simultaneously.

    Tip: Screenshots can be found in the Photos app under the Screenshots album.

  5. Android
    • Most devices: Press the Power button and Volume Down button simultaneously for a couple of seconds.
    • Some Samsung devices: Press the Power button and Home button simultaneously.

    Tip: Screenshots can typically be found in the Photos or Gallery app under a Screenshots folder.


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